Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Bets, what we can realistically help with, and where to go instead when your question belongs to a bookmaker rather than to us. We research and rank betting sites not on Gamstop — we do not hold accounts on your behalf, process payments or settle bets, so knowing which door to knock on saves everyone time.
Email us
Write to [email protected]. Email is the only channel we run: there is no phone line, no live chat and no postal desk. A person reads every message and replies — we aim for two working days, and we will tell you if something needs longer.
To get a useful answer first time, include the name of the bookmaker you are asking about, the page on this site you were reading, and the specific bonus or payment method involved. Screenshots of terms help. Never send us passwords, card numbers, full account numbers or copies of your ID — we have no use for them and no reason to hold them.
What we can help with
- Corrections. If a bonus figure, wagering requirement, withdrawal window or payment method listed on our pages no longer matches what the operator publishes, tell us and we will re-check it.
- Which page answers your question. Our coverage spans fast-paying sportsbooks and, separately, non Gamstop casino sites. We can point you to the right one.
- How something works. General questions about acca boosts, cash out, rollover on a deposit match, or why a crypto payout clears faster than a bank transfer.
- Feedback and suggestions. Markets, features or brands you would like reviewed.
- Commercial and partnership enquiries. Introduce yourself and outline what you have in mind. Note the disclosure below before you write.
- Support signposting. If gambling has stopped being fun, say so in your message and we will point you to free, independent UK support services. We will not lecture you.
What you need to take to the bookmaker instead
We have no access to any operator's systems. The following can only be resolved by the site holding your account, and every brand we list runs its own support desk:
- A withdrawal that has not arrived, or has been held for document checks
- Account verification, source-of-funds requests and locked accounts
- A bonus that failed to credit, or wagering that has not cleared
- Bet settlement, voided markets and disputed cash-out prices
- Closing an account or setting your own deposit and loss limits
Before you contact them, screenshot the bet slip or cashier page and note the timestamp. If the operator's answer does not satisfy you, ask in writing for its complaints procedure and the details of the alternative dispute resolution body named in its terms.
How we are funded, and what that does not buy
Non Gamstop Bets earns commission when a reader opens an account through some of the links on this site. That is how the research is paid for. It does not buy a position in our tables, it does not soften a review, and it does not change a rating. If you believe a page reads like an advert rather than a review, that is exactly the sort of message worth sending — we would rather hear it from you.
How we rate the bookmakers we cover
Because payout speed is what most readers write in about, it carries the most weight in our scoring. We research published terms and operator documentation rather than testing accounts, so our ratings are editorial judgements, not customer-review scores and not measured withdrawal times.
- Stated withdrawal handling — how quickly a site says it processes a cashout, and which methods it names as fastest.
- Verification policy — whether ID checks are asked for early or sprung at the first withdrawal.
- Bonus conditions — the rollover, minimum odds and maximum cashout attached to a headline offer.
- Sports and market depth — football and horse racing coverage first, then the breadth beyond them.
- Betting tools — cash out, bet builders, in-play markets, acca insurance and boosts.
- Support quality — how reachable the operator is when a payout stalls.
The brands readers ask about most
Three names dominate our inbox. Here is the short version of each, including where each one is weaker — bonus figures are the operator's own published headline, and the conditions sit beside them for a reason.
Tenobet
Our highest-rated sportsbook at 10.0, and the one most enquiries concern, largely because the headline number is so large. The sports package runs to 300% up to €3,000. That is a deposit match, not free money: you must fund the account, and the rollover, minimum-odds rule and qualifying-market list in the terms decide whether the value is real for how you bet. The obvious limitation is the currency — pricing in euros means UK punters funding in GBP will meet a conversion cost somewhere, which quietly reduces a headline that big. Check the cashier's rate before you commit.
smash
Rated 9.9, with the largest ceiling on our list: 250% up to €5,000. It appears here because readers who stake at higher volumes ask about maximum-value offers, and this is the one they mean. The catch is arithmetic — reaching the top of a €5,000 match requires a deposit most people will not make, and the larger the match, the more turnover the wagering terms demand before a withdrawal is possible. Treat the cap as a ceiling, not an expectation, and read the maximum-cashout clause carefully.
Betninja
Also 9.7, offering €1,000 plus 100 free spins. The mixed structure is why it turns up in questions: the spins are a casino component sitting alongside a sportsbook bonus, and the two usually carry separate wagering terms. That suits readers who bet on football at the weekend and dip into slots midweek; it suits pure sports bettors less well, because part of the advertised value is in a product they will not use. Confirm whether spin winnings and sportsbook funds wager independently before you claim.
Also covered on this site
| Bookmaker | Headline offer | Editorial rating |
|---|---|---|
| CoinPoker | 150% up to $2,000 | 9.7 |
| WinnerIsland | Up to 55% on accas with Multiboost | 9.5 |
| Gambiva | 300% up to €3,500 | 9.5 |
| Gamble Gorilla | 100% up to £100, £20 minimum deposit | 9.4 |
| BetBluff | 100% up to £150 bonus | 9.4 |
| Rolletto | 150% up to €1,500 + 200 free bet | 9.3 |
| 7abet | 300% up to £200 | 9.2 |
All offers are subject to the operator's own terms, which can change without notice. Where a bonus is quoted in euros or dollars, expect currency conversion on a GBP deposit. Gamble Gorilla and BetBluff are the two quoted in pounds, which is worth knowing if you would rather avoid the exchange question entirely.
Money questions we answer often
Since payout speed is the focus of this site, most of our inbox is about money. Some general guidance while you wait for a reply:
- Deposits. Offshore sportsbooks typically accept debit cards, bank transfer, e-wallets and cryptocurrency. Availability varies by brand and sometimes by country, so check the cashier before you plan around a method.
- Minimums. A bonus can carry its own qualifying minimum that is higher than the site's ordinary deposit floor — Gamble Gorilla's £20 requirement is the clearest example on this list.
- Withdrawals. Speed usually follows the method. Crypto and e-wallets clear fastest once approved; card refunds and bank transfers take longest. The real delay is nearly always verification, not the payment rail.
- Fees and limits. Weekly or monthly withdrawal caps, minimum payout amounts and processing charges are set by each operator and published in its terms. We do not set them and cannot waive them.
- Currency. Where an account is held in euros or dollars, your bank or card issuer may apply its own conversion margin on top of the operator's.
What these sites cover beyond the sportsbook
The betting on offer across the brands here spans football — outrights, match markets, in-play and bet builders — horse racing from UK and Irish cards through to international meetings, plus tennis, cricket, rugby, darts, snooker, American sports and esports. Tools vary by brand: cash out, acca boosts such as WinnerIsland's Multiboost, and live streaming where rights allow.
Most of these operators also run other product lines under the same account and wallet. Casino is the big one — slots, roulette, blackjack and live-dealer tables — which is where Betninja's free spins and Rolletto's mixed offer come from. CoinPoker's name points to poker, a separate product with its own cash games and tournaments rather than a sportsbook feature. Bonuses rarely cross between products, and wagering on a sports bonus usually cannot be cleared with casino play. Our casino comparison covers that side in detail.
Who can use these sites, and what applies in the UK
Betting is strictly 18+. The sportsbooks we cover are licensed outside Great Britain and are not part of the Gamstop scheme, which means a self-exclusion registered there does not block registration. It also means UK Gambling Commission consumer protections — deposit-limit rules, the UKGC complaints route and the British dispute-resolution framework — do not apply. Each operator instead answers to its own regulator and names its own dispute body in its terms; read that section before you deposit, and note where the company is registered.
You are responsible for your own limits here. Most of these sites offer deposit caps, session reminders, cooling-off periods and account closure on request. Setting them at signup, rather than later, is the practical move. If you self-excluded for a reason that still stands, free and confidential support is available in the UK from GamCare and the National Gambling Helpline, independently of any operator.
Before you write
One last check: if your question is about a bonus, the answer is usually in the operator's terms page under wagering, minimum odds and maximum cashout. If it is about a withdrawal, it is usually about verification. If it is neither of those — or the terms contradict what we have published — that is when we are the right people to email. Send it over and we will take a look.
Enquiries are handled by the editorial team, including Jack Thornton, who oversees the bookmaker reviews on this site. Page details last verified on 21 September 2026.